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How we protect your account and payment information

Your personal data is encrypted and stored securely on barunatoto. We collect only what's needed to verify your account, process deposits via DANA, OVO, GoPay and QRIS, and…

Encrypted account accessLocal payment data protectedYour withdrawal records secure
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barunatoto How we protect your account and payment information
REACH OUR PRIVACY TEAM

How to contact us about your data

If you have questions about your personal information, want to request a copy of your data, or need to update or delete details from your account, our support team is ready to help. We respond to data requests during our standard support hours and aim to process your request within seven days. You can reach us through live chat in the lobby, email, or phone — whichever is easiest for you.

Team online

Live Chat Support

Open the chat window in your barunatoto lobby anytime. Our team responds to privacy questions and data-access requests during support hours. No queue needed for urgent account concerns.

Email Request

Send a detailed message to our privacy inbox with your account email, the information you need, and why. We confirm receipt within one business day and process your request by day seven.

Withdrawal Verification

When you request a payout to your DANA, OVO, GoPay or bank account, we verify your identity once more before releasing funds. This protects you and confirms the withdrawal goes to the right account holder.

HOW WE KEEP YOU SAFE

Data security, retention and your rights

We use industry-standard encryption to protect everything from your login password to your payment details.

Encryption Standard

All deposits via DANA, OVO, GoPay, QRIS and bank transfers are protected with 256-bit SSL encryption. Your password is hashed and never stored in plain text. Withdrawal requests require re-authentication before funds leave your account.

Session Security

Your login session expires after 30 minutes of no activity. If you close your browser, you must log in again to re-enter the lobby. This prevents unauthorised access if you forget to log out on a shared device.

Data Retention

We retain your account data while your profile is active. After you close your account, we keep transaction records for six months for dispute resolution, then delete personal details unless local law or payment partners require longer storage.

Your Access Rights

You can request a download of all your data — account history, payment records, gameplay logs — in a machine-readable format. Email support with your request and we deliver it within seven days at no cost.

Correction and Deletion

If your name, email or phone number is incorrect, update it in your account settings or ask support to help. You can also request full account deletion, which removes you from our database and all marketing lists immediately.

Fraud Monitoring

We monitor your account for suspicious login attempts, unusual deposit patterns, and rapid withdrawals from new payment methods. If we spot a concern, we contact you immediately and may temporarily lock your account until you verify.

Frequently asked questions about barunatoto privacy

Below are the most common questions our players in Jakarta, Surabaya and across Indonesia ask about how we handle personal information and account security.

No. We do not sell or rent your personal information. We share data only with payment partners like DANA, OVO, GoPay and QRIS to process your deposits and withdrawals, and with our payment processor to verify transactions. These partners are bound by confidentiality agreements and handle your data only to complete the transaction.

We delete most of your personal data within 90 days of account closure. We retain transaction records for six months to handle any disputes or chargebacks. If local law or your payment provider requires longer retention, we keep records only as long as legally necessary, then delete them securely.

Yes. Email our support team with your account email and request a data download. We'll send you a file containing your full account history, all deposits and withdrawals via DANA, OVO, GoPay or QRIS, gameplay logs and login activity. We deliver it within seven days at no cost to you.

Your session automatically logs out after 30 minutes of inactivity. If someone tries to access your account from that device after logout, they'll need your email and password to log back in. Always log out manually on public computers and enable two-factor authentication in your account settings for extra protection.

When you request a payout to your DANA, OVO, GoPay account or bank account, we verify your identity by checking your account email and sending a confirmation code. You must enter this code before the withdrawal is processed. This ensures funds go only to the account holder we have on file.

No. When you deposit via DANA, OVO, GoPay or QRIS, you complete the payment directly with that provider or your bank. barunatoto records only the transaction reference and amount — not your full card or wallet details. Your payment method stays with your bank or digital wallet provider, which protects you further.

Yes. Contact our support team and request account deletion. We remove your personal information from our active systems immediately and stop all marketing communications. Transaction records stay for six months to resolve disputes, then are destroyed. Where local law permits, we delete everything securely after that period ends.

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