Reference

How we protect your account and your rights

We handle your personal data, wallet details, and account access with transparent, local-law compliant practices.

Data encryption on deposit & withdrawalAccount verification required before payoutDANA, OVO, GoPay, QRIS payment audit trail
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barunatoto How we protect your account and your rights
REACH OUR LEGAL TEAM

How to contact us about policy and rights

Team online

Live Chat

Open the chat window in your account lobby. Our support team responds during business hours and can direct your legal inquiry to the right department. Available weekdays 09:00–18:00 Jakarta time.

Email Support

Send requests or concerns to our legal support inbox. Include your account ID and describe the issue clearly. We aim to respond within 48 hours with next steps or clarification.

Account Settings

Visit your account page under 'Settings > Legal & Data' to download your data, review our current terms, or submit a formal data request. Changes take effect immediately.

SECURITY AND TRANSPARENCY

How we handle your data and verify withdrawals

Data Encryption

All personal and payment data travels over secure HTTPS connections. Sensitive fields (DANA, OVO, GoPay, QRIS details, card numbers) are encrypted at rest in our database and never shared with third parties.

Account Verification

Before any withdrawal, we verify your identity through your registered email and a one-time code sent to your phone number on file. This step protects your account from unauthorised access.

Transaction History

Every deposit, withdrawal and game transaction is logged with a timestamp. You can view your complete history in the 'Statements' section of your account — download it anytime as proof for your records.

Cookie and Tracking Consent

We use cookies to remember your login, game preferences and language. On first visit, you'll see a banner explaining which cookies are mandatory (account security) and which are optional (analytics).

Data Retention Policy

We keep your account data active as long as your account exists. After closure, we retain records for 5 years for tax and legal compliance, then securely delete them unless law requires longer retention.

Request Changes or Deletion

You can request corrections to your profile, ask for a copy of all data we hold, or request account closure at any time through Settings > Legal & Data, or contact our support team via live chat or email.

Questions about your legal rights on barunatoto

Your account is deactivated immediately, but we retain records for 5 years for tax and legal compliance. You can request deletion of specific data (except transaction history required by law) through Settings > Legal & Data. Contact our support team if you need to expedite the process.

Yes. Go to 'Statements' in your account, select the date range, and download your transaction history as PDF. Each deposit (DANA, OVO, GoPay, QRIS) and withdrawal is listed with timestamp, amount and status. Save this for your personal records.

When you request a withdrawal, we send a one-time code to your registered phone number. Enter this code to confirm the transaction. Your withdrawal is then processed to your chosen payment method within 1–5 business hours, depending on your bank or e-wallet.

Contact our support team immediately via live chat or email with your account ID. We will freeze your account, review login history, and walk you through securing your password and recovery details. We aim to respond within 2 hours.

No. We do not sell or rent your personal data. We share payment details only with your bank or e-wallet provider (DANA, OVO, GoPay, QRIS) to process your transactions. Our privacy policy details all other permitted disclosures, including to legal authorities where required by law.

First, reach out to our support team via live chat or email with your concern. If you believe we've breached local privacy law, you can lodge a formal complaint through Settings > Legal & Data, or contact the relevant privacy regulator for Indonesia directly.

Your ability to access games, make deposits via DANA, OVO, GoPay or QRIS, and withdraw winnings is subject to Indonesian law and any local restrictions that may apply. If you're unsure whether a service is available to you, our support team can clarify based on your region.

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